Maintenance Request & Housing Charges
Maintenance requests are made easy for all residence halls. Submit a work order for general maintenance through the following links. Be sure to use the correct form for your hall:
Axis: https://theaxishoward.residentportal.com/
Bethune Annex: https://bethuneannex.residentportal.com/
College Hall: https://collegehall.residentportal.com/
Cook: https://cookhall.residentportal.com/
Drew: https://drewhall.residentportal.com/
Harriet Tubman Quadrangle: https://thequadhoward.residentportal.com/
Howard Plaza Towers: https://howardplazatowers.residentportal.com/
Mazza: https://mazzagrandmarc.residentportal.com/
Provide as much detail as possible when completing your work order such as description, specific location, frequency of issue, etc... A maintenance staff person will follow up with you within 24-72 business hours.
Each residence hall has a dedicated maintenance and cleaning team. Hours vary by residence hall.
Report a Housing Emergency
Should any Housing Emergencies occur, do both of the following:
1. Notify your front desk staff and RA immediately, then
2. Submit a detailed maintenance request.
Emergencies
Knowing the difference between routine maintenance concerns and a maintenance emergency is critical to ensuring your requests are addressed according to priority.
Emergency maintenance situations are those that require immediate attention from our maintenance team. Below is a list of maintenance emergencies for your reference:
- Fire alarm
- Electrical sparks/smoke
- Downed electrical line
- Electrical outage
- Broken steam, water or gas line
- Toilet overflowing
- Person trapped in elevator
- Storm water flooding into a building
- Sewage backing up in a building
- Broken, gushing, or misdirected irrigation device or sprinkler head
- Gas leak or smell of gas
- Ice formations hanging from a roof
- Inoperable lock where a space cannot be secured
- Discharge of fire suppression system
Should you experience a maintenance emergency, please notify the front desk attendant assigned in your residence hall and submit a detailed maintenance request.
If there is ever an instance of flooding or overflowing of water in your unit, please turn off the water source first (if you are able to) and then notify the front desk of your emergency.
Technology Issues
Contact Enterprise Technology Services for IT issues, including cable and internet.
Help Desk: 202-806-2020
Residence Hall Damages & Estimated Charges
Sometimes, damages are considered to be normal wear and tear and the student may not be charged.
Normal wear and tear includes:
- dust on the walls
- a dirty carpet that can be cleaned with a single carpet cleaning
- dirty desk tops that can be easily wiped down
- may include windows with vertical blinds with some missing slats
- closet or wardrobe doors off rollers or with loose hinges
- Etc.
Abnormal wear and tear includes:
- Any intentional or accidental damage to a room
- permanent stains in carpets
- holes in walls/doors from nails and tacks which are not allowed
- left behind tape on walls or decals on windows
- tears in screens
- rips in mattresses
- broken light fixture covers
- significant mold and mildew in shower/bath areas for apartments or suites
- Etc.
Students may also be charged for damage to building common areas such as:
- building lounges/lobbies
- Kitchens
- study rooms
- game rooms
- hallways
- *Note: these are regardless of whether or not they were involved in causing the damage.
Please refer to this document for estimated charges.