Maintenance Request & Housing Charges

Maintenance requests are made easy for all residence halls. Submit a work order for general maintenance through the following links. Be sure to use the correct form for your hall:

Provide as much detail as possible when completing your work order such as description, specific location, frequency of issue, etc... A maintenance staff person will follow up with you within 24-72 business hours.

Each residence hall has a dedicated maintenance and cleaning team. Hours vary by residence hall.

Should any Housing Emergencies occur, do both of the following:

1. Notify your front desk staff and RA immediately, then

2. Submit a detailed maintenance request.

Knowing the difference between routine maintenance concerns and a maintenance emergency is critical to ensuring your requests are addressed according to priority.

Emergency maintenance situations are those that require immediate attention from our maintenance team. Below is a list of maintenance emergencies for your reference:

Fire alarm
Electrical sparks/smoke
Downed electrical line
Electrical outage
Broken steam, water or gas line
Toilet overflowing
Person trapped in elevator
Storm water flooding into a building
Sewage backing up in a building
Broken, gushing, or misdirected irrigation device or sprinkler head
Gas leak or smell of gas
Ice formations hanging from a roof
Inoperable lock where a space cannot be secured
Discharge of fire suppression system

Should you experience a maintenance emergency, please notify the front desk attendant assigned in your residence hall and submit a detailed maintenance request.

If there is ever an instance of flooding or overflowing of water in your unit, please turn off the water source first (if you are able to) and then notify the front desk of your emergency.

Contact Enterprise Technology Services for IT issues, including cable and internet.

Help Desk: 202-806-2020

Sometimes, damages are considered to be normal wear and tear and the student may not be charged.

Normal wear and tear includes:

dust on the walls
a dirty carpet that can be cleaned with a single carpet cleaning
dirty desk tops that can be easily wiped down
may include windows with vertical blinds with some missing slats
closet or wardrobe doors off rollers or with loose hinges
Etc.

Abnormal wear and tear includes:

Any intentional or accidental damage to a room
permanent stains in carpets
holes in walls/doors from nails and tacks which are not allowed
left behind tape on walls or decals on windows
tears in screens
rips in mattresses
broken light fixture covers
significant mold and mildew in shower/bath areas for apartments or suites
Etc.

Students may also be charged for damage to building common areas such as:

building lounges/lobbies
Kitchens
study rooms
game rooms
hallways
*Note: these are regardless of whether or not they were involved in causing the damage.

Please refer to this document for estimated charges.

Showing False ID: $75
Failure to Show ID: $50
Pulling of Fire alarm / Misuse or tampering with safety devices: $500
Trash Violations: $100
Room Cleaning (for excessive mess): $150 Labor charges apply
Visitation Violations: $200

1st Offense: 1 week visitation suspension

2nd Offense: 1 month visitation suspension

3rd Offense: Indefinite visitation suspension

Staying After Hours $350
Using Side Doors: $250
Unauthorized Animals: $375, plus cleaning fees (For students residing in Mazza, The Lanes, Vie & WISH charges may vary)
Hosting a Business in the Residence Halls: $125
Alcohol Drug use and or paraphernalia: $350

Student Affairs

Report a Housing Emergency

Emergencies

Technology Issues

Residence Hall Damages & Estimated Charges

Documents & Forms